Easy-to-use, comprehensive and affordable help desk software.

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.

Benefits:

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• Improve customer service perception and satisfaction.
• Increase accessibility through a single point of contact, communication, and information.
• Increase productivity of support staff by automating processes, policies, and tasks.
• Improve teamwork and communication.
• Reduce IT support costs.

Major features:

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  Email Management

  
  Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.

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  Request & Problem Management

  
  Label, categorize, and track requests and problems.

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  Self-Service Portal

  Users can manage service requests via the customer portal.

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  Report

  
  Extensive report capabilities for system data monitoring and identifying trends.

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  FAQ Knowledge Base

  
  Users can create and search FAQ documents. It facilitates quick resolution of problems and saves time.

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Editions

iHelpdesk is available in two editions. Free edition allows one staff. Professional edition allows multiple staffs but only one customer.