Easy-to-use, comprehensive and affordable help desk software.

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.

Benefits:

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• Improve customer service perception and satisfaction.
• Increase accessibility through a single point of contact, communication, and information.
• Increase productivity of support staff by automating processes, policies, and tasks.
• Improve teamwork and communication.
• Reduce IT support costs.

Major features:

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  Email Management

  
  Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.

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  Request & Problem Management

  
  Label, categorize, track requests and problems.

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  Self-Service Portal

  Users can manage service requests via the customer portal.

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  Report

  
  Extensive report capabilities for system data monitoring and identifying trends.

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  FAQ Knowledge Base

  
  Users can create and search FAQ documents. It facilitates quick resolution of problems and saves time.

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Editions

iHelpdesk is available in three editions. Free edition allows one staff. Professional edition allows multiple staffs but only one customer. MSP edition is for Managed Service Providers to provide services to multiple customers.